Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at: firstname.lastname@example.org
We do our best to resolve any issues that our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policy.